Stories from Curtis

Frequent Questions

Here are some frequently asked questions we receive. If you have more questions, see all frequent questions below, or contact us.

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What payment types do you accept?

We accept cash, check, Visa, MasterCard, American Express and Discover. We would also consider letting you do the dishes! (Just kidding!)

Can I get a ball park quote on a septic and drain field?

Sure! We will need to know how many bedrooms your house will be, the area it is in and what type of system will be required for the lot (ie gravity, pressure distribution, engineered or mound). With that information, we can give you a ball park quote. Just remember that ball parks are big so it won’t be 100% accurate!

My septic alarm is going off or isn’t working right. Can you come take a look at it?

Most issues with alarms that are malfunctioning require an electrician to repair, therefore we don’t offer alarm troubleshooting.

There are some things you can check before calling an electrician:

Remove the lid from the riser and check the actual level in the tank.
If your level is too high, you can try running the pump on manual to see if it comes on and pumps down the level. If it does, most likely you have a float or panel issue and you need to call an electrician.
If the pump doesn’t work then you may have a bad pump or connection. Again, call an electrician.
On a new system, often times a low-level alarm will sound until enough water is used to fill the pump chamber. If this is the case, use a hose and fill the pump chamber until the alarm goes off. Don’t turn off the system! This can turn out very bad!